We’ve found that Bluetooth compatibility and reliability can vary between different Android devices and PCs. If you’re getting the “PIXEL not found message”, please try the following:

Android

1. Turn PIXEL on and off

2. From Android’s Bluetooth settings, unpair and pair again. The Bluetooth pairing code is 0000 for PIXEL V2 and 4545 for PIXEL V1.

3. Reboot your Android device.

4. Try the app again.

5. If still not working, then swap Bluetooth dongles and repeat steps 1 to 4. The Bluetooth dongle labelled “CSR 4.0” will be more compatible with Android 4.x devices.

IMPORTANT: Only one Bluetooth dongle should be paired at a time when using PIXEL. For example, if your Android device showed both PIXEL (BF:EB) and PIXEL (71:0F) as paired devices, that would result in spotty performance. Simply unpair one of them. 

Note that PIXEL can also be connected to your Android device with a USB cable.

PC Windows

1. Turn PIXEL on and off

2. Bluetooth unpair and pair again. The Bluetooth pairing code is 0000 for PIXEL V2 and 4545 for PIXEL V1.

3. Try the PC application again.

4. If still not working, then swap Bluetooth dongles and repeat steps 1 to 3.

If your PC is using the OEM manufacturer’s Bluetooth stack as opposed to Microsoft’s Bluetooth stack, then follow the instructions below to switch to the native Microsoft Bluetooth stack. For example, Toshiba’s Bluetooth stack is known to be in-compatible with PIXEL.

Switching to Microsoft’s native Bluetooth Stack

  1. Open the Device Manager. The Device Manager can be opened by right clicking on the “My Computer” icon and selecting the “Properties” menu option. When the Properties dialog appears select the “Hardware” tab and then click the “Device Manager” button.
  2. Expand the Bluetooth Devices entry.
  3. Right-click on the “Actual device” (Example: CSR USB Bluetooth Device) and select “Update Driver”.
  4. When the Hardware Update Wizard appears, Select “Install from a list or specific location (Advanced)” radio button and click on the “Next” button to continue.
  5. On the next page select “Don’t search. I will choose the driver to install” checkbox and click on the “Next” button to continue.
  6. The next page provides the selection between available drivers. Select the first driver in the list and click on “Next” button to continue.
  7. On the next page, click the “Finish” button to complete the installation.

 Mac

Refer to the PIXEL Mac installation

 

 

 

 

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